Warranty Policy
At Berth we try our best to make sure that all products are free from manufacturing defects but there’s really no way for us to ensure that the product is in 100% working condition without actually opening it up. On the off-chance that a manufacturing defect is found in a product you’ve just bought from Berth, you can raise a request for replacement.
BERTH AUDIO WARRANTY POLICY
- Every BRAND-NEW BERTH PRODUCT purchased directly from one of our official selling channels is covered by a 12 months warranty.
- The item can be replaced only once within the warranty period
- The WARRANTY PERIOD begins on the date of purchase
- If the product is determined to be defective, Berth will replace the product or its defective parts and if for any reason the unit is out of stock customer is under obligation to accept the replacement product which can of lower value to the original purchased product.
- Accessories are not covered under warranty.
- If, the issue is not resolved over the phone call or on the – mail, we will request you to self-ship the product to our warehouse and share the tracking details with our customer service team. We will not be responsible for any loss or damage during transit in case, you self-ship your product to us.
THIS WARRANTY DOES NOT COVER
- Products with defects or damage resulting from the use of the Product in conjunction or connection with accessories, products not approved by Berth.
- Damage or inoperability caused by repair work performed by the end user or any unauthorized repair centre.
- Any software programs, whether provided with the product or installed subsequently.
- Any external or physical damage on the product.
DAMAGE: This warranty does not cover any physical and/or electrical damage resulting from, but not limited to:
- Accident/neglect
- Misuse
- Abuse
- Malicious destruction
- Ordinary wear and tear
- Acts of nature
- The temporary or permanent affixing of any items supplied or not supplied by the manufacturer with any adhesive, fastener or the like.
- Overcharging, use of batteries, power supplies or any other sources of power not recommended by the manufacturer.
- Any physical defect or damage resulting from improper testing, operation, maintenance, installation, service, or adjustment caused not furnished or approved by Berth.
The Berth customer service team shall reserve to right to final decision for all potential warranty claims for service and replacement or same colour preference (depending upon stock availability).
PLEASE NOTE:
- Without a valid Proof of Purchase, Berth reserves the rights to refuse warranty services.
- Berth reserves the right to refuse ‘free of charge’ warranty claim if the information shared is incomplete/ illegible for the claim / fault in the Customer details.
- This warranty is non-transferrable. This warranty shall be the purchaser’s sole remedy and neither Berth nor its service centres shall be liable for incidental or consequential damage or breach of any expressed or implied warranty of this product.
- Repair or replacement under the terms of warranty does not provide right to extension or renewal of the warranty period.
- Warranty repairs must be carried out by Berth authorized service centres only. Warranty cover will be void, if and when unauthorized service has been attempted by the user or any unauthorized service centre.
- Berth may use rebuilt, reconditioned or refurbished parts and/or components when repairing or replacing a defective product.
- In case of delivery destination being unavailable, shipping charges must be handled by the buyer.
- Berth may use your contact information to inform you about new and better products and deals in the future.
- Within/after the warranty claim requests raised by the customers; Brand has the rights to contact the customers regarding any communication about their warranty claims.
- In the event of obsolescence of a product or any other reason whatsoever, if BERTH not able to repair/replace the product during the warranty period, BERTH will have the option to offer a product with equivalent features. The decision of BERTH in this regard shall be final.